Support
How can we help you?
NERA is a private community of neuroradiologists. Browse the frequently asked questions or contact us directly.
nera@spread.hrWe respond by email.
Frequently asked questions
The quickest way to find an answer.
How do I register?
In the app, select “Register”. First, enter your email address and a password (at least 8 characters) and accept the terms of use. Then complete your profile: first name, last name, status, title, and institution.
Who can see my profile?
Only verified community members can see your profile. Providing a mobile phone number is optional, and it is visible only to colleagues you authorize.
I forgot my password
Email us from the address you used to register, and we will help you regain access to your account.
How do I update my profile information?
Tap your photo in the upper-right corner of the app. If you cannot update something yourself, contact us by email.
What does the “Anonymized” label mean?
This label indicates that a case image was anonymized before publication. Only share images that contain no information identifying the patient.
How do I save lectures to “My Schedule”?
In the school program, tap the save icon next to a lecture. Saved lectures appear in the “My Schedule” tab.
How do I delete my account and data?
Send a request to nera@spread.hr from the email address you used to register.
Still need help?
Please include the following in your message:
- the email address you registered with
- your device model and operating system version
- a brief description of the issue, ideally with a screenshot